This Privacy Policy explains how Pure Space handles personal data when you use the website, request a quote, arrange a cleaning visit, or communicate with us about move-in or move-out cleaning services.
We may process contact details, property-related information, appointment details, access instructions, communication records, payment-related information, and any photos or notes shared to review the condition and scope of a cleaning project. We may also process technical data such as device, browser, and usage information when the website is used.
We receive data from website forms, phone calls, email messages, and other direct communications. We may also obtain information from scheduling, payment, and website systems used to manage inquiries, appointments, and service records. In some cases, property condition photos or scope details are provided by the customer to support a quote or confirm access and handover timing.
We may use session cookies to keep the site working during a visit, preference cookies to remember basic settings, and analytics cookies to understand general site use. Cookies are not used to identify you for unrelated purposes. Where third-party tools are used, they are limited to supporting the website and service administration.
You can manage cookies through your browser controls and, where available, through site settings. Blocking some cookies may affect basic site functions, form handling, or preference storage. We do not rely on cookies to collect more information than is needed for website operation and routine analytics.
We use personal data to respond to inquiries, prepare quotes, confirm property scope and access, schedule appointments, coordinate handover timing, carry out cleaning services, manage payments, maintain business records, improve website performance, and meet legal or accounting obligations. We may also use limited technical data to keep the website secure and functioning properly.
We may share personal data with providers that support website hosting, communications, scheduling, payment processing, record storage, and similar operational functions. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support the handling of claims, audits, or recordkeeping obligations. We may also share information where needed to establish, exercise, or defend legal claims.
You may request access to your personal data, correction of inaccurate information, deletion where appropriate, or restriction of certain processing. You may also object to processing based on legitimate interests where that applies. Some requests may be limited if we must keep information for legal, accounting, or service documentation reasons.
To make a privacy request, use the contact details in this notice and describe the data or issue involved. We may ask for information needed to confirm your identity and to locate the relevant records. If a request cannot be fully granted, we will explain the reason in general terms.
We retain personal data for the period needed to manage inquiries, complete services, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer needed, we delete it or de-identify it where practical. Some records may be kept longer if required by law or to document completed work and payments.
If we make material changes, we will update the notice on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a later effective date is stated.
